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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition cover

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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The New York Times and Washington Post bestseller that changed the way millions communicate

" Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.www.vitalsmarts.com

ISBN: 9780071771320

ISBN-10: 9780071771320

Publisher: McGraw-Hill Education

Publication Date: 09/09/2011 - 12:00am

On Sale: 09/09/2011 - 12:00am

Pages: 272

Language: English

Categories

Business Communication - Meetings & Presentations

General

Negotiating